TERMS, CONDITIONS, AND PRIVACY

Otago Museum does not share your personal details with third parties.

Images of you

Otago Museum may take photos or videos of visitors to our Museum or outreach programmes. These may be shared by us to show our events and activities.

Staff from Otago Museum wear identification when they are photographing or filming in our Museum and at outreach events.

If you do not wish to be photographed or appear in a video, please let our photographer know.

If we share an image of you that you don’t want to have shared, please contact us at [email protected] with REMOVE IMAGE in the subject line and provide us with the relevant link, and we will remove it.

Your personal information

If you provide personal information to Otago Museum when you sign up for a newsletter or fill out a form we only use it for the stated purpose.

We keep this information secure and don’t share it with any third parties.

You can update your details or unsubscribe at any time by clicking on the unsubscribe link in the newsletter or by contacting [email protected] with UNSUBSCRIBE in the subject line. We do not share the information we gather from our newsletter subscribers with third parties.

Cookies and online visitor tracking

We use non-personalised cookies in this site and newsletters, this helps us personalise content and track interest.

Website use

The Otago Museum disclaims and excludes all liability for any claim, loss, demand or damages of any kind whatsoever (including for negligence) arising out of or in connection with the use of either this website or the information, content or materials included on this site or on any website to which it is linked.

Refunds

Tickets are not refundable for cash.  

If your session is more than 48 hours from the day/session/event, please contact us, so we can rebook you to a more suitable time or transfer the value of your ticket to a Otago Museum experience credit. We do not offer refunds if your session/event is less than 48 hours from the time you contact us.

Feedback 

Contact us at [email protected] with your feedback and let us know if you have any queries or comments regarding the content or usability of this website.

Unattended Minors

The Museum does not permit children aged 12 or under to be in the Museum without the close, active supervision of an adult or suitable person aged 14 or over.

The Museum will make every effort to contact caregivers of unaccompanied children aged 12 or under to arrange prompt collection of the child(ren). If a supervisory adult cannot be located in a reasonable amount of time, if there are concerns about a child’s well-being, or if any situation arises which means active supervision is immediately required, the police will be informed and the child transferred into their care.

Children aged 13 or over may visit the Museum without a supervising adult, provided they adhere to Museum rules and instruction from Museum staff.